Sorry to be the bearer of bad news, but Andy is just a Bureaucrat/Admin on this site, and this site is not maintained or updated by anyone from Gree, the makers of the game. Andy -- like all others on this site -- has no control over the game itself and cannot help you with the game itself at all. He may feel bad that you wasted that much money and gems on the game, of course, but that's about all he can do.
Chests are -- and have always been -- a random chance. There is no guarantee that you will get anything out of them, which is why many people recommend that you not waste gems on chests and instead save them and go on a "push" in a Raid or War.
If you feel a need to complain, contact Gree, since they are the owners of the game:
Just so you know, Gree will likely not do anything for you either, since it was your decision to spend the money and gems on chests -- when they are not guaranteed (and really never have been unless you buy one of the 1000+ gem chests that say "guaranteed" in their descriptions).
Hey, so there are a few updates that need to be done to the main page and some users who are periodically vandalizing pages. Would it be possible to give a few of us more active contributors a higher level of access? For instance, lately it's been me, Qsram and Tendi that have been making the majority of edits to pages (and creating new pages). Tendi primarily does images (pics of armors, etc.), while Qsram and I have been editing and creating new pages,.If you look at my contributions (and Qsram's), we've been the most active contributors since about February.
Hey, for the first time in a long while I decided to visit the wiki and I saw your posts about a lack of active admins, so I decided to promote you to admin, Mnebulae.
BTW, you can lookup user types and when each user of that type last edited at: Special:ListUsers
I don't often visit the wiki any more, but I do still get mails about the pages I followed (I think that auto-includes my profile/wall, but not 100% sure) .
SDMarukokun (talk) 18:34, July 14, 2016 (UTC)
Thanks much, I appreciate you getting back to me on this. I tried contacting KanD GSE Andy, and he still hasn't gotten back to me, and the last update/edit by an Admin (any Admin) was earlier this year (February, I think). I'm going to promote a couple of other active contributors too (Tendi and Qsram - they're the most active over the past few months).
Actually, I do have a quick question - on the top menu bar (K&D, Armors), there's no entry for Shadowforged, and I wanted to add that first off, but can't figure out where to go to do that. If you're available for a minute, can you point me in the right direction?
Would it be possible for you to elevate the permissions for Qsram and Tendi to Admin as well? They're the most active contributors besides me. I would do it, but I don't have the necessary permissions (looks like only Bureaucrats can do it).
I'm a month late to the party, but hello all! This wiki was really blooming back in 2013/14 with Andy, myself, Kuby, and a couple others as staff. It would be awesome to see new guys take the lead and bring this dormant wiki back. =]
There isn't much point messaging me, I only really log on here once every while to check messages from old friends. No interest in GREE games after they shut down Rage of the Immortals on me.....
As SDMarukokun said, I'm all for new staff, as long as they are active. I'd rather have less admins than admins for the sake of admins. =]
I just got my old phone back and downloaded Knights and Dragons, but when it comes on it says having trouble retrieving my knight. I don't know what to do. It says the same thing and I contacted Gree but they haven't done anything about it yet, is there something I could do?
OMG This just happened, I made a new account and I came in a world with 4 star EB's this is not the ios server that I was in yesterday (new phone, new account) But what is wrong?! CAN SOMEONE HELP ME! All my friends are in the DF world, can you get me in that world please? My friend code is XFV ZYC BXH