I've started playing again and tried retrieving my account, however after i put the code they send to my mail it just keep on saying "connected and nothing happens for ages, until the game closes and when i luanch it again its the same lvl 1 account.
after a few tries i got a massage saying i've reached the limit of account transfers for the day and i should wait 24 hours (with a count down), i've waited and it got to 0 but then it started counting up words again so it went from wait 0h0m to wait 30 min then an hour and so on.
what the hell is that about? and how can i fix both those problems? thank you