Board Thread:User Wiki Issue Reports/@comment-68.150.48.218-20140308062827/@comment-194.29.98.144-20151202132809

If you're leaving in Europe it just means you're on the american server and she (as a new player) is in the european server. The only think you can do is ask Gree to move her account to the american server.

If you're not leaving in Europe, I don't know.