Board Thread:User Wiki Issue Reports/@comment-5.22.131.125-20160823061323/@comment-27862737-20160824182321

If you are online when the daily "reset" happens, then you are bypassing their daily "check" and your daily reward for gems gets "skipped". I've had this happen to me a couple of times when I was online at that time. As far as I can tell, it's 11 PM Pacific or 2 AM Eastern (midnight Mountain, 1 AM Central). Not sure where Gree is based (timezone-wise), but that seems to be when it happens. Be sure to not be online within about 10-15 minutes of that time, then get back on after it's over (wait until maybe 5-10 minutes after).