Board Thread:Game Discussions/@comment-188.223.76.241-20170221141103/@comment-27862737-20170221153011

That's a very good question.. you may have to change the region on the device you are using to retrieve the account. In other words, if it is showing American English on the device you originally used to "bind" the account, you may have to have identical settings on the new device to retrieve it (you might be able to change the regional settings once you're done, though). Beyond that, you might have to contact Gree directly for assistance.