Board Thread:User Wiki Issue Reports/@comment-76.2.224.229-20160620063919/@comment-27862737-20170130181437

If you are having issues with the game not loading the Arena (or not loading at all), you can Force Stop the app from your Settings menu, then clear the cache (not data) and try again. If that doesn't work, try removing and reinstalling the app itself, but be sure you can restore your account either by retrieving from your Email address or through Google Play Games. If that doesn't work, contact Gree directly;  Gree does not read these forums.