Board Thread:Game Discussions/@comment-24862049-20140709134856/@comment-25490855-20141002134612

I keep having to contact Gree to restore my free gem button. I've specifically asked if there was some free gem limit. The response I got inferred the issue was a bug. It doesn't matter how many free gems I may get. What happens is I go to get free gems and when I exit back out of that, the button is gone. I thought it may have been fixed last Saturday, but by the end of the day, it was gone again. Basically, I have to keep sending requests to fix it to Gree and then it magically comes back.

If anyone from Gree is on here reading this, why after several weeks of this occurring is this still not fixed. It's ridiculous. I've even offered to help them to determine the issue by running things like diagnostics or whatever. I've also have gotten no response for being compensated for the gems I would have gotten had the button actually been there.

I support 30,000 computers for my job. If I provided the type of service I've received, I'd be fired. I stay on this game because all of my friends are on it and enjoy it for the most part otherwise.