Board Thread:Game Discussions/@comment-203.10.91.76-20170918001405

We own three max guilds and are part of a larger alliance. One of these guilds was for less active players to rest it while on holidays etc. Recently, one new player noticed that our GM hadn't been active for 2 weeks. He sent a letter to Gree asking him to become new GM.

Despite the fact he was a commander, new to the guild, and had no MVP or any ownership or contribution to the guild, GREE bought his story. He then changed his name to what the old GM was called. Kicked everyone out of the guild, and then even changed the name of the guild so he had complete ownership.

Upon contacting customer support, they say they only get involved with Guild ownership if GM is inactive for 2 weeks. So not only did they assist him to steal the guild, but they refuse to do anything to resolve the problem or compensate us for our loss, even when it was pointed out we were still using the guild.

There was no check to email the bound address of GM. No check that the player had just joined the Guild. No check that maybe the GM should go to the highest ranking active player (sentinel, champ, hc). Nope. Any recently joined commander is good enough for GREE.

Stupid policy and incompetent customer support.

Hopefully someone out there will learn from this to avoid losing your own clans (or maybe just encourage more people to steal) 