Board Thread:Game Discussions/@comment-204.124.92.254-20140804205438/@comment-25055391-20140804214039

I have heard people hear back in 2 hours and get issues resolved. I have heard of people waiting two weeks....

Just my opinion, but it seems that those who are polite and simply tell them of their issue get fastest responses. The a-holes seem to get the 2 week wait.