Board Thread:Game Discussions/@comment-39.60.204.207-20170726130117/@comment-27862737-20170730051545

You would have to contact Gree, unfortunately. I have heard of similar types of behavior before, but no clear resolution to the problem. Some (including myself) have no issues at all (I can get 30 free every day I try without fail), while others have constant issues with the free gems (videos).