Talk:Aqua Girru/@comment-68.231.66.254-20180711203222/@comment-27862737-20180711203617

There are multiple reports of people losing their Titan Fractions. Best thing to do is send in a ticket through the in-game Support menu. On the other 1000 - those are free from Deca due to the mess ups from the first day. I don't know what's happening with those; I got the same on one of my accounts (said I was getting them, but didn't).

And just so you're aware, no one on this site works for Deca (it's all user/player maintained), so your best bet is to contact them directly for help (Menu, Options, FAQ, Support).