Board Thread:User Wiki Issue Reports/@comment-24.131.66.163-20140102183112/@comment-24209117-20140103223253

KandieKatKiller, got exactly the same problem... Happily I had checked my account balance and realized that my cash is gone and hadn't bought it again.

Previously I bought some small package and everything was OK but this time... My friend got his gems but it was month ago and wasn't associated with this promotion.

I have sent 3 emails to Gree and 2 to Funzio to give my cash back, only had received this one.

Gree is a huge company, a case? It won't work, I mailed them before in other case and they said: "Unfortunately we have no way to verify/investigate this or grant individual items/armors. Sorry." I didn't get reward from arena and it is they said... I really doubt we will get this gems.