Board Thread:Game Discussions/@comment-213.0.94.90-20190422115245/@comment-27862737-20190423020254

No one from Deca or their Support team reads this site at all, unfortunately. You will have to contact them via Email and ask for assistance. You can probably supply the last code you received (or a screenshot of the Email you received, that'll probably work too) and see what they can do for you. Here's their Email: My guess is that your connection is the issue -- it's not staying connected consistently enough to process the "back and forth" communication necessary to retrieve your account.
 * en-support@gree.net***