Board Thread:Game Discussions/@comment-82.25.197.71-20140210194459/@comment-188.195.192.174-20140210194906

send a mail ingame to the support. "Menu" -> "Options" -> "FAQ" -> "Support" -> "Payment Issue"

they just need arround 1 month to answer

"Hey xxxx,

Thanks for your report. I apologize for the inconvenience and delay in reply. Please let me know if you are still experiencing this issue. If the issue has since been resolved, please feel free to disregard this email.

Regards,

xxx"