Board Thread:Game Discussions/@comment-25252144-20151116112652/@comment-80.216.27.85-20151216192559

It's not a technical issue. All new European accounts now go on a new server that is way behind the global server. It is telling you that the email is not bound because it is not, at least not on the European server.

In fact, the most helpful thing you could do is make an in-game purchase (if you haven't done so in the past) on your old account, and provide receipts for it. This is the most reliable way for them to avoid account scamming and stuff and to manually retrieve your old account for you on the global server.

If you are in the same situation, you will need to contact them and spell it out for them that you know exactly what is going on and how to solve it. They will send you a checklist for them to identify the account you want to retrieve, and verify that you are the owner.

It took 2 weeks even though I didn't have to jump through any hoops to get mine back. The stock customer "service" would eventually have to transfer you to a "specialist". You provide the info you are asked and then it's a waiting game.

Good luck!