Board Thread:Game Discussion/@comment-18802128-20130912035724/@comment-99.252.53.1-20140815022746

My button isn't missing but videos don't play.I hit the video offers button and it fades to a black screen with a loading sign and then it just goes away and I'm back on the screen with the video offers button. I contacted GREE and they first told me

"Thanks for contacting GREE support! In regards to your free gems button, it appears that you have completed the maximum amount of offers for the time being. You button will appear again once you are eligible for more Free Gem offers. We do apologize for the confusion this may have caused."

So I replied and said

"My button isn't missing. I just can't get videos to play. When I hit the button it acts like a video is going to play but nothing happens. It's been two weeks now. I know other people who play who aren't having this issue."

to which they replied

"We have removed the video button to address an issue with the crediting of the gold."

So I'm not entirely sure what they are doing. I replied again asking if it was just on iOS because my bf is on android and is still getting multiple free gem videos every day.